Sales Department COVID-19 FAQ
Are you open?
Yes, our sales department is open. We are taking this crisis seriously and have adjusted our procedures to ensure the safety of our customers and employees.
Should you be open?
Yes, our local order deems auto sales as an essential business. However, we are taking serious steps to ensure the safety of our customers and employees.
What are your hours?
Our current sales hours are 9am-7pm Monday through Friday and 9am-6pm on Saturday.
Can I still test drive a vehicle?
Yes, we are still offering test drive at the dealership or at your home, however we are only permitting the customer to be in the car during the test drive. We are cleaning vehicles before and after test drives.
Are Masks Required?
Yes, per State Executive Order No. 147, masks are required*.
- *unless you have an exemption
- Upon availability, masks can be provided
What are you doing to keep vehicles clean?
We are sanitizing vehicles after all test drives. Our salespeople are wearing gloves and a mask while in the vehicle.
What about my trade-in?
We have a process to provide trade-in values in advance of your decision without physically seeing your vehicle. A representative can walk you through that process.
Can you deliver the car to me?
Yes, we can! In fact, we have been delivering cars to customer’s homes for years. To ensure the safety of both our employees and our customers, home deliveries are made as contactless as possible.
Can I purchase a vehicle without ever coming into the dealership?
Yes, you can! We are equipped to do everything without you having to come into the dealership.
Can I sign papers virtually?
There are certain documents that you will have to sign with a pen. However, we can mail or deliver the needed documents to you.
Can I delay my first payment?
Yes! Your first payment can start up to 120 days after purchase.*
What are you doing to ensure the safety of your customers and employees?
We are reviewing every aspect of our process to reduce the risk to our customers and employees. In addition to cleaning high touch points multiple times a day, we are practicing social distancing and reducing the number of people in the dealership at one time.
Do you have masks and gloves available?
Yes, we have masks and gloves available for both employees and customers to wear. We are doing our best to keep these supplies in stock, however, the nation is experiencing a shortage and this may affect our ability to provide this PPE in the future.